Firecrawl Alexandria

Reclame Aqui

1Request
string

Profile slug, e.g. magazine-luiza-loja-online. Either shortname or url is required.

string

Profile URL such as https://www.reclameaqui.com.br/empresa/magazine-luiza-loja-online/ (any sub-path of the profile is accepted).

5 credits
Codefollows the fields above
const result = await firecrawl.scrape({
  alexandria: {
    provider: "reclameaqui-com-br",
    capability: "complaints/company",
    options: {
      shortname: "magazine-luiza-loja-online",
    },
  },
});
2Response example

This is a sample shape. Press Run to see live data from Reclame Aqui.

{
  "address": {
    "city": "FRANCA",
    "neighborhood": "CENTRO",
    "route": "DA FRANCA, 1465",
    "state": "SP",
    "zip_code": "14400490"
  },
  "cnpj": "47960950000121",
  "cnpj_validated": true,
  "complaint_count": 59859,
  "complaints_url": "https://www.reclameaqui.com.br/empresa/magazine-luiza-loja-online/lista-reclamacoes/",
  "contact_url": "https://www.magazineluiza.com.br/central-de-atendimento/",
  "country": "BR",
  "created": "2008-07-28T00:01:00",
  "description": "O Magazine Luiza é uma empresa que tem o varejo na alma. Somos uma plataforma digital com pontos físicos e calor humano, e damos acesso à tecnologia que desenvolvemos para todos que contam com a gente",
  "fantasy_name": "Magazine Luiza - Loja Online",
  "has_sub_brands": false,
  "id": "29266",
  "indexes": [
    {
      "answered_rate": 95,
      "average_answer_time": 1078115.0833086767,
      "consumer_score": 7.11,
      "deal_again_rate": 74.9,
      "end": "2026-08-31T23:59:59",
      "has_stamp": true,
      "score": 8.3,
      "solved_rate": 90.8,
      "start": "2026-03-01T00:00:00",
      "status": "RA1000",
      "total_answered": 54076,
      "total_complaints": 56901,
      "total_complaints_30d": 8276,
      "total_evaluated": 30924,
      "total_not_answered": 2187,
      "window": "SIX_MONTHS"
    },
    {
      "answered_rate": 96.7,
      "average_answer_time": 992381.2351282052,
      "consumer_score": 7,
      "deal_again_rate": 74,
      "end": "2026-08-31T23:59:59",
      "has_stamp": true,
      "score": 8.2,
      "solved_rate": 90.4,
      "start": "2025-09-01T00:00:00",
      "status": "RA1000",
      "total_answered": 124800,
      "total_complaints": 129083,
      "total_complaints_30d": 8276,
      "total_evaluated": 72770,
      "total_not_answered": 3148,
      "window": "TWELVE_MONTHS"
    },
    {
      "answered_rate": 97.9,
      "average_answer_time": 1036094.2461428181,
      "consumer_score": 7.03,
      "deal_again_rate": 74.4,
      "end": "2025-12-31T23:59:59",
      "has_stamp": true,
      "score": 8.3,
      "solved_rate": 90.2,
      "start": "2025-01-01T00:00:00",
      "status": "RA1000",
      "total_answered": 117184,
      "total_complaints": 119665,
      "total_complaints_30d": 8276,
      "total_evaluated": 71354,
      "total_not_answered": 1487,
      "window": "LAST_YEAR"
    },
    {
      "answered_rate": 98.2,
      "average_answer_time": 1054504.0498761034,
      "consumer_score": 6.97,
      "deal_again_rate": 74.3,
      "end": "2024-12-31T23:59:59",
      "has_stamp": false,
      "score": 8.2,
      "solved_rate": 89.5,
      "start": "2024-01-01T00:00:00",
      "status": "GREAT",
      "total_answered": 113401,
      "total_complaints": 115500,
      "total_complaints_30d": 8276,
      "total_evaluated": 68375,
      "total_not_answered": 1201,
      "window": "PAST_LAST_YEAR"
    },
    {
      "answered_rate": 96.8,
      "average_answer_time": 1030148.400961632,
      "consumer_score": 6.99,
      "deal_again_rate": 74,
      "end": "2026-09-21T23:59:59",
      "has_stamp": false,
      "score": 8.2,
      "solved_rate": 90.1,
      "start": "2023-09-22T00:00:00",
      "status": "GREAT",
      "total_answered": 359805,
      "total_complaints": 371883,
      "total_complaints_30d": 8276,
      "total_evaluated": 213927,
      "total_not_answered": 8993,
      "window": "LAST_THREE_YEARS"
    }
  ],
  "language": "pt-BR",
  "legacy_id": 29266,
  "logo": "https://raichu-uploads.s3.amazonaws.com/logo_magazine-luiza-loja-online_asIky4.png",
  "main_segment": {
    "id": "31",
    "shortname": "varejo",
    "title": "Varejo"
  },
  "modified": "2026-09-21T10:32:49",
  "name": "Magazine Luiza - Loja Online",
  "observed_at_ms": 1790047688558,
  "phones": [
    "0800 310 0002"
  ],
  "previous_names": [
    "Magalu"
  ],
  "reputation": {
    "answered_rate": 95,
    "average_answer_time": 1078115.0833086767,
    "consumer_score": 7.11,
    "deal_again_rate": 74.9,
    "end": "2026-08-31T23:59:59",
    "has_stamp": true,
    "score": 8.3,
    "solved_rate": 90.8,
    "start": "2026-03-01T00:00:00",
    "status": "RA1000",
    "total_answered": 54076,
    "total_complaints": 56901,
    "total_complaints_30d": 8276,
    "total_evaluated": 30924,
    "total_not_answered": 2187,
    "window": "SIX_MONTHS"
  },
  "secondary_segments": [
    {
      "id": "159MzpScABSe7kAS",
      "shortname": "marketplaces",
      "title": "Marketplaces"
    }
  ],
  "shortname": "magazine-luiza-loja-online",
  "status": "ACTIVE",
  "url": "https://www.reclameaqui.com.br/empresa/magazine-luiza-loja-online/",
  "verified_label": "DONT_SHOW",
  "website": "http://www.magazineluiza.com.br"
}
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