Firecrawl Alexandria
Reclame Aqui
Codefollows the fields above
const result = await firecrawl.scrape({
alexandria: {
provider: "reclameaqui-com-br",
capability: "complaints/company",
options: {
shortname: "magazine-luiza-loja-online",
},
},
});2Response example
This is a sample shape. Press Run to see live data from Reclame Aqui.
{
"address": {
"city": "FRANCA",
"neighborhood": "CENTRO",
"route": "DA FRANCA, 1465",
"state": "SP",
"zip_code": "14400490"
},
"cnpj": "47960950000121",
"cnpj_validated": true,
"complaint_count": 59859,
"complaints_url": "https://www.reclameaqui.com.br/empresa/magazine-luiza-loja-online/lista-reclamacoes/",
"contact_url": "https://www.magazineluiza.com.br/central-de-atendimento/",
"country": "BR",
"created": "2008-07-28T00:01:00",
"description": "O Magazine Luiza é uma empresa que tem o varejo na alma. Somos uma plataforma digital com pontos físicos e calor humano, e damos acesso à tecnologia que desenvolvemos para todos que contam com a gente",
"fantasy_name": "Magazine Luiza - Loja Online",
"has_sub_brands": false,
"id": "29266",
"indexes": [
{
"answered_rate": 95,
"average_answer_time": 1078115.0833086767,
"consumer_score": 7.11,
"deal_again_rate": 74.9,
"end": "2026-08-31T23:59:59",
"has_stamp": true,
"score": 8.3,
"solved_rate": 90.8,
"start": "2026-03-01T00:00:00",
"status": "RA1000",
"total_answered": 54076,
"total_complaints": 56901,
"total_complaints_30d": 8276,
"total_evaluated": 30924,
"total_not_answered": 2187,
"window": "SIX_MONTHS"
},
{
"answered_rate": 96.7,
"average_answer_time": 992381.2351282052,
"consumer_score": 7,
"deal_again_rate": 74,
"end": "2026-08-31T23:59:59",
"has_stamp": true,
"score": 8.2,
"solved_rate": 90.4,
"start": "2025-09-01T00:00:00",
"status": "RA1000",
"total_answered": 124800,
"total_complaints": 129083,
"total_complaints_30d": 8276,
"total_evaluated": 72770,
"total_not_answered": 3148,
"window": "TWELVE_MONTHS"
},
{
"answered_rate": 97.9,
"average_answer_time": 1036094.2461428181,
"consumer_score": 7.03,
"deal_again_rate": 74.4,
"end": "2025-12-31T23:59:59",
"has_stamp": true,
"score": 8.3,
"solved_rate": 90.2,
"start": "2025-01-01T00:00:00",
"status": "RA1000",
"total_answered": 117184,
"total_complaints": 119665,
"total_complaints_30d": 8276,
"total_evaluated": 71354,
"total_not_answered": 1487,
"window": "LAST_YEAR"
},
{
"answered_rate": 98.2,
"average_answer_time": 1054504.0498761034,
"consumer_score": 6.97,
"deal_again_rate": 74.3,
"end": "2024-12-31T23:59:59",
"has_stamp": false,
"score": 8.2,
"solved_rate": 89.5,
"start": "2024-01-01T00:00:00",
"status": "GREAT",
"total_answered": 113401,
"total_complaints": 115500,
"total_complaints_30d": 8276,
"total_evaluated": 68375,
"total_not_answered": 1201,
"window": "PAST_LAST_YEAR"
},
{
"answered_rate": 96.8,
"average_answer_time": 1030148.400961632,
"consumer_score": 6.99,
"deal_again_rate": 74,
"end": "2026-09-21T23:59:59",
"has_stamp": false,
"score": 8.2,
"solved_rate": 90.1,
"start": "2023-09-22T00:00:00",
"status": "GREAT",
"total_answered": 359805,
"total_complaints": 371883,
"total_complaints_30d": 8276,
"total_evaluated": 213927,
"total_not_answered": 8993,
"window": "LAST_THREE_YEARS"
}
],
"language": "pt-BR",
"legacy_id": 29266,
"logo": "https://raichu-uploads.s3.amazonaws.com/logo_magazine-luiza-loja-online_asIky4.png",
"main_segment": {
"id": "31",
"shortname": "varejo",
"title": "Varejo"
},
"modified": "2026-09-21T10:32:49",
"name": "Magazine Luiza - Loja Online",
"observed_at_ms": 1790047688558,
"phones": [
"0800 310 0002"
],
"previous_names": [
"Magalu"
],
"reputation": {
"answered_rate": 95,
"average_answer_time": 1078115.0833086767,
"consumer_score": 7.11,
"deal_again_rate": 74.9,
"end": "2026-08-31T23:59:59",
"has_stamp": true,
"score": 8.3,
"solved_rate": 90.8,
"start": "2026-03-01T00:00:00",
"status": "RA1000",
"total_answered": 54076,
"total_complaints": 56901,
"total_complaints_30d": 8276,
"total_evaluated": 30924,
"total_not_answered": 2187,
"window": "SIX_MONTHS"
},
"secondary_segments": [
{
"id": "159MzpScABSe7kAS",
"shortname": "marketplaces",
"title": "Marketplaces"
}
],
"shortname": "magazine-luiza-loja-online",
"status": "ACTIVE",
"url": "https://www.reclameaqui.com.br/empresa/magazine-luiza-loja-online/",
"verified_label": "DONT_SHOW",
"website": "http://www.magazineluiza.com.br"
}