PeerSpot

{
  "mindshare": {
    "distribution": [
      {
        "label": "Slack Business - Enterprise",
        "value": 10.5
      },
      {
        "label": "Microsoft Teams",
        "value": 7.2
      },
      {
        "label": "Other",
        "value": 82.3
      }
    ],
    "summary": "As of September 2026, in the Enterprise Social Software category, the mindshare of Microsoft Teams is 7.2%, down from 14.4% compared to the previous year. The mindshare of Slack Business - Enterprise is 10.5%, down from 15.5% compared to the previous year. It is calculated based on PeerSpot user engagement data."
  },
  "observed_at_ms": 1789438415785,
  "product_a": "microsoft-teams",
  "product_b": "slack-business-enterprise",
  "products": [
    {
      "average_rating": 8.2,
      "name": "Microsoft Teams",
      "other_rankings": [
        "Virtual Meetings (3rd)"
      ],
      "primary_ranking": {
        "category": "Enterprise Social Software",
        "position": "2nd"
      },
      "rating_scale": 10,
      "review_count": 180,
      "reviews_sentiment": 6.7
    },
    {
      "average_rating": 8.4,
      "name": "Slack Business - Enterprise",
      "other_rankings": [],
      "primary_ranking": {
        "category": "Enterprise Social Software",
        "position": "1st"
      },
      "rating_scale": 10,
      "review_count": 83,
      "reviews_sentiment": 5.6
    }
  ],
  "source": "peerspot.com",
  "source_url": "https://www.peerspot.com/products/comparisons/microsoft-teams_vs_slack-business-enterprise",
  "themes": [
    {
      "sides": [
        {
          "product": "Microsoft Teams",
          "quotes": [
            {
              "author": "Amar-Kumar",
              "author_info": "Technical Lead at a tech services company with 501-1,000 employees",
              "quote": "I have seen a return on investment from using Microsoft Teams."
            },
            {
              "author": "ShivKumar2",
              "author_info": "Sr. Quality Analyst at Appinventiv",
              "quote": "I have seen a return on investment with Microsoft Teams, as it definitely increases productivity and saves time."
            },
            {
              "author": "Sameer Belagali",
              "author_info": "QA lead at Trelleborg",
              "quote": "When I switched to Microsoft Teams, it became faster for everyone in my organization, helping improve the quality of delivery, save time, and reduce costs, making my organization more competitive in the market."
            }
          ],
          "sentiment_scale": 10,
          "sentiment_score": 5.9,
          "summary": "Microsoft Teams enhances collaboration and reduces costs, though opinions on its productivity impact vary among users."
        },
        {
          "product": "Slack Business - Enterprise",
          "quotes": [],
          "sentiment_scale": 10,
          "sentiment_score": 3.7,
          "summary": "Slack Business boosts productivity and organization, achieving 40% ROI despite moderate satisfaction and desired pricing improvements over Gmail."
        }
      ],
      "theme": "ROI"
    },
    {
      "sides": [
        {
          "product": "Microsoft Teams",
          "quotes": [
            {
              "author": "Sameer Belagali",
              "author_info": "QA lead at Trelleborg",
              "quote": "Microsoft Teams is one hundred percent stable."
            },
            {
              "author": "Arun Srivastav",
              "author_info": "CEO at Planfirma Technologies Private Limited",
              "quote": "Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel."
            },
            {
              "author": "Anna Virtsan",
              "author_info": "IT Project Manager at UkrSibbank",
              "quote": "We have cases where it took more than six months to resolve very basic issues."
            }
          ],
          "sentiment_scale": 10,
          "sentiment_score": 6.4,
          "summary": "Microsoft Teams support is responsive and available 24/7, though resolution time and standard support consistency need improvement."
        },
        {
          "product": "Slack Business - Enterprise",
          "quotes": [
            {
              "author": "reviewer2723727",
              "author_info": "Integration Engineer",
              "quote": "We tend to focus more on Workato for support, but internally we raise service requests with the infrastructure team for any issues related to Slack."
            },
            {
              "author": "Aleco Kapsuk",
              "author_info": "Da at hanasoft",
              "quote": "When I connected to Slack Business - Enterprise API, tutorials and documentation were available online."
            },
            {
              "author": "Akhil Viswam",
              "author_info": "Senior Consultant at a consultancy with 10,001+ employees",
              "quote": "If something was beyond their hands, then it would only be escalated to the external Slack team."
            }
          ],
          "sentiment_scale": 10,
          "sentiment_score": 5.8,
          "summary": "Slack's support is praised for efficiency and effectiveness, with positive ratings despite minimal direct user interaction needed."
        }
      ],
      "theme": "Customer Service"
    },
    {
      "sides": [
        {
          "product": "Microsoft Teams",
          "quotes": [
            {
              "author": "Amar-Kumar",
              "author_info": "Technical Lead at a tech services company with 501-1,000 employees",
              "quote": "We have around thousands of employees in my project using it simultaneously and it is working smoothly."
            },
            {
              "author": "Rahul Thilak",
              "author_info": "Master in Cyber Security at Ganpat University",
              "quote": "Microsoft Teams is a scalable solution."
            },
            {
              "author": "Nikolay Bachvarov",
              "author_info": "Senior Software Engineer at Endava",
              "quote": "Microsoft Teams can be scalable for more than 1,000 people, and I have seen video conferences with 5,000 participants, so the scale is incredible."
            }
          ],
          "sentiment_scale": 10,
          "sentiment_score": 7.8,
          "summary": "Microsoft Teams is praised for its scalability, efficiently supporting large user groups and integrations across diverse organizations despite minor limitations."
        },
        {
          "product": "Slack Business - Enterprise",
          "quotes": [
            {
              "author": "DeanPark",
              "author_info": "Application Security Manager at Interact Intranet",
              "quote": "Slack is endlessly scalable."
            },
            {
              "author": "Aleco Kapsuk",
              "author_info": "Da at hanasoft",
              "quote": "Slack Business - Enterprise is a scalable product fitting for small businesses as well as enterprises, with no limitations on the number of users."
            },
            {
              "author": "Diksha Hirole",
              "author_info": "Data Engineer at BlazeClan Technologies",
              "quote": "Slack is not as comprehensive as Microsoft Teams in terms of scheduling and hosting meetings."
            }
          ],
          "sentiment_scale": 10,
          "sentiment_score": 7.2,
          "summary": "Slack Enterprise is highly scalable, supporting both small and large teams, though the free version has limitations."
        }
      ],
      "theme": "Scalability Issues"
    },
    {
      "sides": [
        {
          "product": "Microsoft Teams",
          "quotes": [
            {
              "author": "Anna Virtsan",
              "author_info": "IT Project Manager at UkrSibbank",
              "quote": "I appreciate the ability of Microsoft Teams to control the quality of the call."
            },
            {
              "author": "AbderrahimTamim",
              "author_info": "IT Director at ATOS",
              "quote": "The kind of issue is that it always asks for the password, and I think for Citrix or for a shared platform, it is not really easy to manage, and it is not stable."
            },
            {
              "author": "Bolarinwa Opaleye",
              "author_info": "System Administrator at Interswitch",
              "quote": "In my experience, Microsoft Teams is stable."
            }
          ],
          "sentiment_scale": 10,
          "sentiment_score": 7.6,
          "summary": "Microsoft Teams is generally stable with high ratings, though minor issues like call drops and lags occasionally occur."
        },
        {
          "product": "Slack Business - Enterprise",
          "quotes": [
            {
              "author": "DeanPark",
              "author_info": "Application Security Manager at Interact Intranet",
              "quote": "It integrates with various systems, allowing us to manage site reliability, availability, and reliability."
            },
            {
              "author": "Awais Mehmood",
              "author_info": "Webflow Developer at Qureos",
              "quote": "Slack's stability is a perfect 10."
            },
            {
              "author": "Aleco Kapsuk",
              "author_info": "Da at hanasoft",
              "quote": "I do not see glitches, latency issues, or downtime."
            }
          ],
          "sentiment_scale": 10,
          "sentiment_score": 7.8,
          "summary": "Slack Business - Enterprise is stable and reliable, with minor issues and high user ratings for performance and communication."
        }
      ],
      "theme": "Stability Issues"
    },
    {
      "sides": [
        {
          "product": "Microsoft Teams",
          "quotes": [
            {
              "author": "Arun Srivastav",
              "author_info": "CEO at Planfirma Technologies Private Limited",
              "quote": "AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support."
            },
            {
              "author": "reviewer2563299",
              "author_info": "Microsoft Practice Lead at a tech services company with 11-50 employees",
              "quote": "The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations."
            },
            {
              "author": "Daria Bolgar",
              "author_info": "Team Lead at a tech services company with 51-200 employees",
              "quote": "Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail."
            }
          ],
          "sentiment_scale": 10,
          "sentiment_score": null,
          "summary": "Microsoft Teams struggles with performance, stability, and usability issues, requiring improvements in interface, features, and AI integration."
        },
        {
          "product": "Slack Business - Enterprise",
          "quotes": [
            {
              "author": "reviewer2723727",
              "author_info": "Integration Engineer",
              "quote": "We can also improve the creation of channels, particularly in terms of privacy, security, flexibility, and the addition of members to newly created channels."
            },
            {
              "author": "Gaurab Patra",
              "author_info": "Co Founder at a tech consulting company with 11-50 employees",
              "quote": "There are a lot of integrations and custom integrations available, but I believe there are opportunities to make those integrations much easier and faster, particularly for business or non-technical people."
            },
            {
              "author": "Akhil Viswam",
              "author_info": "Senior Consultant at a consultancy with 10,001+ employees",
              "quote": "I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way."
            }
          ],
          "sentiment_scale": 10,
          "sentiment_score": null,
          "summary": "Slack Business requires enhancements in video, integration, notifications, organization, customization, security, AI, multimedia sharing, and scheduling."
        }
      ],
      "theme": "Room For Improvement"
    },
    {
      "sides": [
        {
          "product": "Microsoft Teams",
          "quotes": [
            {
              "author": "Arun Srivastav",
              "author_info": "CEO at Planfirma Technologies Private Limited",
              "quote": "Microsoft Teams is economical when purchased as part of an Office 365 bundle."
            },
            {
              "author": "reviewer2563299",
              "author_info": "Microsoft Practice Lead at a tech services company with 11-50 employees",
              "quote": "Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack."
            },
            {
              "author": "Manikumar David",
              "author_info": "IT Manager at R K Khanna and Associates",
              "quote": "Regarding the license, the Microsoft 365 license I am taking is quite expensive, and every year it goes higher."
            }
          ],
          "sentiment_scale": 10,
          "sentiment_score": null,
          "summary": "Microsoft Teams is often cost-effective with Microsoft 365, but stand-alone pricing varies, impacting perceived affordability."
        },
        {
          "product": "Slack Business - Enterprise",
          "quotes": [],
          "sentiment_scale": 10,
          "sentiment_score": null,
          "summary": "Slack Business provides pricing from free to $20 per user, with paid options offering advanced features for larger teams."
        }
      ],
      "theme": "Setup Cost"
    },
    {
      "sides": [
        {
          "product": "Microsoft Teams",
          "quotes": [
            {
              "author": "Arun Srivastav",
              "author_info": "CEO at Planfirma Technologies Private Limited",
              "quote": "Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space."
            },
            {
              "author": "Daria Bolgar",
              "author_info": "Team Lead at a tech services company with 51-200 employees",
              "quote": "The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time."
            },
            {
              "author": "Manikumar David",
              "author_info": "IT Manager at R K Khanna and Associates",
              "quote": "The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time."
            }
          ],
          "sentiment_scale": 10,
          "sentiment_score": null,
          "summary": "Microsoft Teams boosts productivity with features like secure file sharing, Office 365 integration, and AI tools for seamless collaboration."
        },
        {
          "product": "Slack Business - Enterprise",
          "quotes": [
            {
              "author": "Awais Mehmood",
              "author_info": "Webflow Developer at Qureos",
              "quote": "In my experience, Slack is a stable product for communication, and I appreciate its automation features and integration of AI capabilities for enhancing specific functions."
            },
            {
              "author": "Aleco Kapsuk",
              "author_info": "Da at hanasoft",
              "quote": "Slack Business - Enterprise is beneficial for us primarily because the API was very beneficial, and that is the main one;"
            },
            {
              "author": "Akhil Viswam",
              "author_info": "Senior Consultant at a consultancy with 10,001+ employees",
              "quote": "We use the incoming webhook to push end results of automation, which makes our life easier by allowing us to easily check the status of our automation jobs through our corporate phone while in Slack itself."
            }
          ],
          "sentiment_scale": 10,
          "sentiment_score": null,
          "summary": "Slack Business - Enterprise excels with app integrations, customizable channels, and collaboration tools, surpassing competitors like Teams."
        }
      ],
      "theme": "Valuable Features"
    }
  ],
  "title": "Microsoft Teams vs Slack Business - Enterprise comparison",
  "url": "https://www.peerspot.com/products/comparisons/microsoft-teams_vs_slack-business-enterprise"
}