Better Business Bureau

{
  "attribution": "Better Business Bureau (bbb.org)",
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        "slug": "resolved"
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    "type": [
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        "slug": "productissues"
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        "slug": "serviceorrepair"
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        "count": 9375,
        "slug": "delivery"
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  },
  "bbb_id": "1296",
  "business_id": "7039385",
  "complaints_summary": {
    "closed_last_12_months": 18470,
    "closed_last_3_years": 60750,
    "total_displayed": 10000,
    "unit": "complaints"
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  "count": 10,
  "hidden_count": 1156,
  "id": "1296-7039385",
  "items": [
    {
      "date": "2026-09-10",
      "id": "1296_7039385_25260612",
      "responses": [
        {
          "author": "business",
          "date": "2026-09-12",
          "id": "1296_7039385_25260612_0",
          "text_html": "Hello,<br><br>I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.<br><br>I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your order ID # *******************. I can certainly understand your request and upon checking, I see that refund of $32.06 was issued on September 11, 2026.<br><br>Thanks for your patience and understanding in this regard."
        },
        {
          "author": "consumer",
          "date": "2026-09-12",
          "id": "1296_7039385_25260612_1",
          "text_html": "<b>&nbsp;</b><br>Hi BBB,&nbsp;<br><br>I'm satisfied with the business's resolution to complaint ID ********. &nbsp;<br><br>Thank you.<br><br>******* ****"
        }
      ],
      "status": "Resolved",
      "text": "Hello,I'm reaching out to escalate a ridiculous runaround I've been getting regarding a $32.06 refund credit that was explicitly promised to me for order #***-4226310-7460223.Two different Amazon support agents put their commitment in writing and confirmed the credit. But instead of honoring what your staff promised, your social media and email teams have completely ignored the proof, claimed it's a \"misunderstanding,\" and started spamming me with blind, automated scripts asking for info I've already provided multiple times.  One of the agents even told me that the refund was issued and sent a confirmation email but it never arrived into my account balance.I have attached the screenshots proving the promised credit, the agent saying they issued the credit, and me being denied the refund I was promised.  Please issue the $32.06 refund that was promised to my account gift card balance.",
      "type": "Product Issues"
    },
    {
      "date": "2026-09-10",
      "id": "1296_7039385_25258985",
      "responses": [
        {
          "author": "business",
          "date": "2026-09-11",
          "id": "1296_7039385_25258985_0",
          "text_html": "<p>Hello,<br><br>I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.<br><br>I'm sorry for the inconvenience you've experienced with regard to order refund.<br><br>Upon review, we see a refund has been issued on the order for $49.38 to your Amazon Gift Card balance on September 10, 2026. You can view your balance and usage history in Your Account here:<br><br>*************************************************<br><br>Thank you for your patience and understanding in this regard.</p><p>Regards,</p><p>*********</p>"
        },
        {
          "author": "consumer",
          "date": "2026-09-11",
          "id": "1296_7039385_25258985_1",
          "text_html": "<b>&nbsp;</b><br>Hi BBB,&nbsp;<br><br>I'm satisfied with the business's resolution to complaint ID ********.&nbsp; However, they would not do anything without BBB's intervention so to say business these days are infringing on consumer rights and they are pushing their limits. Thank you for being around to help.<br><br>Thank you.<br>PL"
        }
      ],
      "status": "Resolved",
      "text": "I am filing this complaint regarding an unresolved refund for a returned item that Amazon's own tracking system confirms they received on September 4, 2026. Despite multiple contacts, I have not received my refund, and I have been given ***eated, inconsistent timelines with no resolution.Details:Order number: [111-3424847-0901051 Item: ******* Pro Rubber Hot Water Garden Hose  5/8\" x 50'Reason for return: The item was defective  it broke after approximately 2 days of normal use. Connector crimp was not proper so connector become broken after initial ******** item was returned: Sept 1st, 2026 Date Amazon confirms receipt: September 4, 2026 (per Amazon's own tracking/system status)Refund status as of today: Not issued Contact history:I have contacted Amazon customer service 4 times regarding this issue with no resolution:Aug 27  Chat session. Representative requested photos of damaged item, I updated it. They initiated refund on my behalf, ***orted quality issue Sep 4  Chat session. Chat session whent idle and I disconnected Sep 4  Phone call. Was told 5 - 7 days for refund Sep 10  Phone call. Told to wait for refund to process, *** disconnected the call dispite requested for further support.Each contact has resulted in the same response  a request to wait an additional 5-7 days  despite the fact that Amazon's system already confirms receipt of the returned item. I am well within, and in fact past, the timeframe I was originally quoted.What I am requesting:I am requesting that Amazon process my refund of $49.38 immediately, given that they have had the returned item in their possession since September 4, 2026, and I have already fulfilled my obligation as a customer by returning the defective item promptly.",
      "type": "Product Issues"
    },
    {
      "date": "2026-09-09",
      "id": "1296_7039385_25257842",
      "responses": [
        {
          "author": "business",
          "date": "2026-09-11",
          "id": "1296_7039385_25257842_0",
          "text_html": "Hello *****,<br><br>I'm ******* from Amazon.com and I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.<br><br>I understand you're looking for prepaid label to return the damaged printer.<br><br>As the order is shipped and sold by third party seller, KOMHOW DTF Printer, we do not have option to provide prepaid label. Hence, in this case, as informed by the Guarantee team. <br><br>Please return the order to the seller at the following address:<br>-- Return merchandise authorization (RMA) number, if applicable<br>-- Return address *****-KRESTRICTED:PHONE_NUMBER , *******************************************<br>****************, ** RESTRICTED:PHONE_NUMBER US<br><br>We recommend following these best practices to be sure that the seller receives your package:<br>-- Include the order number and any return authorization number on or inside the package.<br>-- Insure the package.<br>-- Use signature confirmation.<br>-- Provide your return tracking number and ship receipt to the seller.<br>-- Ship items via **** when the seller's return address is a PO Box.<br><br>Return shipping will be refunded for damaged or defective items and may be covered for other reasons once the return is delivered to the seller. Please share the ship receipt of your return to get a refund for your return costs. To learn more about return shipping, go to \"A-to-z Guarantee\":<br>************************************************************************************************************<br><br>We appreciate your understanding.<br><br>Regards,<br>*******<br>Amazon.com<br>*****************************"
        },
        {
          "author": "consumer",
          "date": "2026-09-11",
          "id": "1296_7039385_25257842_1",
          "text_html": "<b>I don't have 1500 to sell it back, I paid almost two thousand dollars for this thing. If they're gonna supposedly reimburse me, they can pay for a prepaid label. If I knew what was going to be like this, I wouldn't even let any robotic. But, I mean, I can send you pictures of everything that it does. That is, you know I won't do, but I don't have that kind of money just to send it back.<br></b><div><br></div>"
        }
      ],
      "status": "Answered",
      "text": "I got this in July, 2026. It is damaged it wont go to my computer right. we did a print test gives me nothing but ink on paper. make a lound sound. It dosent work right. **** wont it a prepaid lable to send it back and get my money back. Thats all iv been asking for been alot of game playing with them.",
      "type": "Service or Repair Issues"
    }
  ],
  "name": "Amazon.com",
  "next_page": 2,
  "observed_at_ms": 1789483200000,
  "page": 1,
  "page_size": 10,
  "profile_url": "https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385",
  "source_url": "https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385/complaints?page=1",
  "status_filter": null,
  "terms_url": "https://www.bbb.org/terms-of-use",
  "total_found": 10000,
  "total_found_note": "bbb.org caps numFound at 10000; use complaints_summary for exact closed counts",
  "type_filter": null
}