--- type: "firecrawl-provider" description: "Anthropic's Claude Help Center (support.claude.com, an Intercom help center): article search through the help center's own search endpoint, any article as clean Markdown with title, last-updated time, collection breadcrumb, outline and section reads in 12 locales, the top-level collections, every article in a collection, and the Claude release notes as dated entries with date, product and text filters. Public help center only; no login, key or claude.ai access." use_when: "Anthropic's Claude Help Center (support.claude.com, an Intercom help center): article search through the help center's own search endpoint, any article as clean Markdown with title, last-updated time, collection breadcrumb, outline and section reads in 12 locales, the top-level collections, every article in a collection, and the Claude release notes as dated entries with date, product and text filters. Public help center only; no login, key or claude.ai access." categories: "Developer" capabilities: 5 credits_per_call: 5 --- # Claude Help Center on Firecrawl Alexandria Anthropic's Claude Help Center (support.claude.com, an Intercom help center): article search through the help center's own search endpoint, any article as clean Markdown with title, last-updated time, collection breadcrumb, outline and section reads in 12 locales, the top-level collections, every article in a collection, and the Claude release notes as dated entries with date, product and text filters. Public help center only; no login, key or claude.ai access. - Categories: Developer - Category index: [Developer category](https://firecrawl.dev/alexandria/agents/categories/developer) - Provider key: `support-claude-com` - Access: Firecrawl credits - Cost: 5 credits per call ## More - [Human guide](https://firecrawl.dev/app/alexandria/support-claude-com) - [OpenAPI spec](https://firecrawl.dev/alexandria/agents/providers/support-claude-com/openapi.json) ## Capabilities - [Get article](https://firecrawl.dev/alexandria/agents/providers/support-claude-com/help-center/get_article): One Claude Help Center article as clean Markdown (the Markdown twin Intercom publishes at the article URL plus `.md`) with metadata from the article's JSON twin: title, description, last-updated time, collection breadcrumb, an outline of headings with their page anchors, related articles and the locales it is translated into. Tables (plan limits, context windows, model availability) are kept as compact GitHub-flavored Markdown tables. `section` (heading text or `h_...` anchor) returns only that heading and its subsections; `max_chars` cuts the content. Accepts an article path, id or pasted URL in any of the 12 locales; an anchor in the URL selects that section. Unknown articles and sections are `not_found`. - [List articles](https://firecrawl.dev/alexandria/agents/providers/support-claude-com/help-center/list_articles): Every article in one Claude Help Center collection (GET /{locale}/collections/{id}.json, the collection page's JSON twin), subcollections flattened in page order with each article's section path, plus the collection's breadcrumb and subcollections. Paginated with `limit`/`offset`. - [List collections](https://firecrawl.dev/alexandria/agents/providers/support-claude-com/help-center/list_collections): The Claude Help Center's top-level collections (GET /{locale}/home.json, the home page's JSON twin) with id, name, description, article count and URL. - [Release notes](https://firecrawl.dev/alexandria/agents/providers/support-claude-com/help-center/release_notes): The Claude Release Notes article (support.claude.com article 12138966, covering Claude apps, plans, Claude Code, Cowork, connectors and models) parsed into dated entries, newest first: ISO date, the published day heading, the entry headline, the Markdown body and the day's anchor URL. Filter by `since`/`until` (inclusive ISO dates), `q` (headline and body) and `product` (headline, e.g. `Claude Code`, `Cowork`, `Max`); paginated with `limit`/`offset`. Any of the 12 locales. - [Search articles](https://firecrawl.dev/alexandria/agents/providers/support-claude-com/help-center/search_articles): Search Claude Help Center articles about Claude plans (Free, Pro, Max, Team, Enterprise), pricing and billing, usage limits and usage credits, accounts, connectors, Claude Code, Cowork and the API Console, through the help center's own search endpoint (GET /{locale}/search.json, the call the search page makes). Returns the top hits in Intercom's order with article id, title, a summary built from the matched passages, URL and last-updated time, plus per-collection hit counts. Intercom answers at most 10 hits per query and offers no further pages; narrow with `collection_id` (from list_collections or `collection_facets`). ## 1. Choose this provider when Anthropic's Claude Help Center (support.claude.com, an Intercom help center): article search through the help center's own search endpoint, any article as clean Markdown with title, last-updated time, collection breadcrumb, outline and section reads in 12 locales, the top-level collections, every article in a collection, and the Claude release notes as dated entries with date, product and text filters. Public help center only; no login, key or claude.ai access. ## 2. Minimal request Call `POST https://api.firecrawl.dev/v2/scrape` with `{ alexandria: { provider, capability, options } }`. For a batch, send `{ alexandria: [...] }` with up to 10 calls. ```json { "provider": "support-claude-com", "capability": "help-center/get_article", "options": { "max_chars": 2000, "path": "7996845" } } ``` ## 3. Add provider options Use only the options needed for the task: - `locale` (string): Locale to read. Defaults to the locale in the path or URL, else `en`. Example: `en` - `max_chars` (number): Cut `content` to this many characters. The whole article or section is returned when omitted. Example: `200` - `path` (string): Article path or id, e.g. `/en/articles/7996845-what-are-some-things-i-can-use-claude-for`, `7996845` or `ja/articles/11647753#h_bb9afa0941`. Example: `/en/articles/7996845-what-are-some-things-i-can-use-claude-for` - `section` (string): Heading text or anchor of the section to return, e.g. `What are length limits?` or `h_bb9afa0941`. Example: `What are length limits?` - `url` (string): Alternatively a pasted article URL, e.g. https://support.claude.com/en/articles/11647753-how-do-usage-and-length-limits-work#h_bb9afa0941. Pattern: ^https?://. Example: `` ## 4. Request through your preferred interface ### JavaScript ```javascript const result = await firecrawl.scrape({ alexandria: { provider: "support-claude-com", capability: "help-center/get_article", options: { max_chars: 2000, path: "7996845", }, }, }); ``` ### Python ```python result = firecrawl.scrape_alexandria({ "provider": "support-claude-com", "capability": "help-center/get_article", "options": { "max_chars": 2000, "path": "7996845" } }) ``` ### cURL ```sh curl https://api.firecrawl.dev/v2/scrape \ -H "Authorization: Bearer $FIRECRAWL_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "alexandria": { "provider": "support-claude-com", "capability": "help-center/get_article", "options": { "max_chars": 2000, "path": "7996845" } } }' ``` ### CLI ```sh firecrawl scrape 'support-claude-com/help-center/get_article' \ --options '{"max_chars":2000,"path":"7996845"}' ``` ### MCP Call the FCX MCP retrieve tool with this object: ```json { "provider": "support-claude-com", "capability": "help-center/get_article", "options": { "max_chars": 2000, "path": "7996845" } } ``` Ask for only the returned fields needed by the task. ## 5. Full request shape ```json { "provider": "support-claude-com", "capability": "help-center/get_article", "options": { "max_chars": 2000, "path": "7996845" } } ``` ## 6. Response data The response includes `success`, `provider`, `capability`, `creditsCost` and `data`. This example shows the provider payload in `data`: ```json { "article_id": "7996845", "available_locales": [ "en", "fr", "de", "id", "it", "ja", "ko", "pt", "ru", "zh-CN", "es", "zh-TW" ], "breadcrumbs": [ { "collection_id": "4078531", "name": "Claude", "url": "https://support.claude.com/en/collections/4078531-claude" }, { "collection_id": "9811058", "name": "Get started with Claude", "url": "https://support.claude.com/en/collections/9811058-get-started-with-claude" } ], "chars": 1323, "collection_id": "9811058", "content": "# What are some things I can use Claude for?\n\nYou can use Claude to:\n\n- **Write across different formats and styles.** Claude can help you draft everything from a text message or an email to a screenplay or a novel.\n\n- **Learn something new.** You can ask Claude to teach you how to make Pasta Carbonara, use a new library in Python, learn about 20th century Uruguayan history, or ride a pogo stick.\n\n- **Summarize text.** Claude is great at generating concise summaries of long articles, news stories, documents, conversations, or even books!\n\n- **Code.** Claude can be an extremely helpful 'pair programmer'. While Claude is best at Python, it knows how to code in all major programming languages.\n\n- **Act as a debate or brainstorming partner.** Claude is great to bounce ideas off of, help generate different viewpoints, provide recommendations, and generally converse with.\n\n- **Translate languages.** While Claude is best at English due to its training data, Claude knows more than a dozen languages and can translate between them to varying degrees of success. Some languages Claude is especially good at other than English are Portuguese, French, and German.\n\n- **Analyze images.** Claude can interpret the content of images, and provide assistance on things like analyzing chart data or describing what’s depicted.", "description": null, "locale": "en", "markdown_url": "https://support.claude.com/en/articles/7996845-what-are-some-things-i-can-use-claude-for.md", "observed_at_ms": 1792694082321, "outline": [], "related_articles": [ { "article_id": "10065434", "title": "Use dictation on Claude Mobile", "url": "https://support.claude.com/en/articles/10065434-use-dictation-on-claude-mobile" }, { "article_id": "10769299", "title": "How to use Claude in your preferred language", "url": "https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language" }, { "article_id": "11139144", "title": "Use Claude for Education at your university", "url": "https://support.claude.com/en/articles/11139144-use-claude-for-education-at-your-university" }, { "article_id": "12111783", "title": "Create and edit files with Claude", "url": "https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude" }, { "article_id": "12864745", "title": "Use Claude in Microsoft Foundry", "url": "https://support.claude.com/en/articles/12864745-use-claude-in-microsoft-foundry" } ], "section": null, "title": "What are some things I can use Claude for?", "truncated": false, "updated_at": "2026-03-16T21:18:04Z", "url": "https://support.claude.com/en/articles/7996845-what-are-some-things-i-can-use-claude-for" } ``` ## API reference-derived contract The following capability contract is generated from the same normalized Alexandria API reference exposed in the API spec. ### Get article - Capability: `help-center/get_article` - Description: One Claude Help Center article as clean Markdown (the Markdown twin Intercom publishes at the article URL plus `.md`) with metadata from the article's JSON twin: title, description, last-updated time, collection breadcrumb, an outline of headings with their page anchors, related articles and the locales it is translated into. Tables (plan limits, context windows, model availability) are kept as compact GitHub-flavored Markdown tables. `section` (heading text or `h_...` anchor) returns only that heading and its subsections; `max_chars` cuts the content. Accepts an article path, id or pasted URL in any of the 12 locales; an anchor in the URL selects that section. Unknown articles and sections are `not_found`. - Instructions: To read a Claude Help Center article: plan and billing rules, usage and length limits, account and data controls, Team and Enterprise administration, SSO and SCIM, Claude Code and connectors setup, release notes. Use `locale` to read the same article in another language. - Cost: 5 credits per call - Capability file: [Get article](https://firecrawl.dev/alexandria/agents/providers/support-claude-com/help-center/get_article) Accepted options: - `locale` (string): Locale to read. Defaults to the locale in the path or URL, else `en`. Example: `en` - `max_chars` (number): Cut `content` to this many characters. The whole article or section is returned when omitted. Example: `200` - `path` (string): Article path or id, e.g. `/en/articles/7996845-what-are-some-things-i-can-use-claude-for`, `7996845` or `ja/articles/11647753#h_bb9afa0941`. Example: `/en/articles/7996845-what-are-some-things-i-can-use-claude-for` - `section` (string): Heading text or anchor of the section to return, e.g. `What are length limits?` or `h_bb9afa0941`. Example: `What are length limits?` - `url` (string): Alternatively a pasted article URL, e.g. https://support.claude.com/en/articles/11647753-how-do-usage-and-length-limits-work#h_bb9afa0941. Pattern: ^https?://. Example: `` Response schema example: ```json { "article_id": "7996845", "available_locales": [ "en", "fr", "de", "id", "it", "ja", "ko", "pt", "ru", "zh-CN", "es", "zh-TW" ], "breadcrumbs": [ { "collection_id": "4078531", "name": "Claude", "url": "https://support.claude.com/en/collections/4078531-claude" }, { "collection_id": "9811058", "name": "Get started with Claude", "url": "https://support.claude.com/en/collections/9811058-get-started-with-claude" } ], "chars": 1323, "collection_id": "9811058", "content": "# What are some things I can use Claude for?\n\nYou can use Claude to:\n\n- **Write across different formats and styles.** Claude can help you draft everything from a text message or an email to a screenplay or a novel.\n\n- **Learn something new.** You can ask Claude to teach you how to make Pasta Carbonara, use a new library in Python, learn about 20th century Uruguayan history, or ride a pogo stick.\n\n- **Summarize text.** Claude is great at generating concise summaries of long articles, news stories, documents, conversations, or even books!\n\n- **Code.** Claude can be an extremely helpful 'pair programmer'. While Claude is best at Python, it knows how to code in all major programming languages.\n\n- **Act as a debate or brainstorming partner.** Claude is great to bounce ideas off of, help generate different viewpoints, provide recommendations, and generally converse with.\n\n- **Translate languages.** While Claude is best at English due to its training data, Claude knows more than a dozen languages and can translate between them to varying degrees of success. Some languages Claude is especially good at other than English are Portuguese, French, and German.\n\n- **Analyze images.** Claude can interpret the content of images, and provide assistance on things like analyzing chart data or describing what’s depicted.", "description": null, "locale": "en", "markdown_url": "https://support.claude.com/en/articles/7996845-what-are-some-things-i-can-use-claude-for.md", "observed_at_ms": 1792694082321, "outline": [], "related_articles": [ { "article_id": "10065434", "title": "Use dictation on Claude Mobile", "url": "https://support.claude.com/en/articles/10065434-use-dictation-on-claude-mobile" }, { "article_id": "10769299", "title": "How to use Claude in your preferred language", "url": "https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language" }, { "article_id": "11139144", "title": "Use Claude for Education at your university", "url": "https://support.claude.com/en/articles/11139144-use-claude-for-education-at-your-university" }, { "article_id": "12111783", "title": "Create and edit files with Claude", "url": "https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude" }, { "article_id": "12864745", "title": "Use Claude in Microsoft Foundry", "url": "https://support.claude.com/en/articles/12864745-use-claude-in-microsoft-foundry" } ], "section": null, "title": "What are some things I can use Claude for?", "truncated": false, "updated_at": "2026-03-16T21:18:04Z", "url": "https://support.claude.com/en/articles/7996845-what-are-some-things-i-can-use-claude-for" } ``` ### List articles - Capability: `help-center/list_articles` - Description: Every article in one Claude Help Center collection (GET /{locale}/collections/{id}.json, the collection page's JSON twin), subcollections flattened in page order with each article's section path, plus the collection's breadcrumb and subcollections. Paginated with `limit`/`offset`. - Instructions: To browse one area of the Claude Help Center, for example all Team and Enterprise plan articles or all Claude Code articles, before reading them with get_article. - Cost: 5 credits per call - Capability file: [List articles](https://firecrawl.dev/alexandria/agents/providers/support-claude-com/help-center/list_articles) Accepted options: - `collection` (string): Collection id or path, e.g. `4078531`, `9387370-team-and-enterprise-plans` or `/en/collections/4078531-claude`. Example: `4078531` - `limit` (number): Defaults to 100. Example: `10` - `locale` (string): Locale to list. Defaults to the locale in the path or URL, else `en`. Example: `en` - `offset` (number): Defaults to 0. Example: `10` - `url` (string): Alternatively a pasted collection URL, e.g. https://support.claude.com/en/collections/4078531-claude. Pattern: ^https?://. Example: `` Response schema example: ```json { "articles": [ { "article_id": "12138966", "collection_id": "4078531", "section": null, "section_path": [], "summary": null, "title": "Release notes", "updated_at": "2026-10-21T19:10:59Z", "url": "https://support.claude.com/en/articles/12138966-release-notes" }, { "article_id": "8114491", "collection_id": "9811058", "section": "Get started with Claude", "section_path": [ "Get started with Claude" ], "summary": null, "title": "Get started with Claude", "updated_at": "2026-09-16T17:23:32Z", "url": "https://support.claude.com/en/articles/8114491-get-started-with-claude" }, { "article_id": "7996845", "collection_id": "9811058", "section": "Get started with Claude", "section_path": [ "Get started with Claude" ], "summary": null, "title": "What are some things I can use Claude for?", "updated_at": "2026-03-16T21:18:04Z", "url": "https://support.claude.com/en/articles/7996845-what-are-some-things-i-can-use-claude-for" }, { "article_id": "8461763", "collection_id": "9811058", "section": "Get started with Claude", "section_path": [ "Get started with Claude" ], "summary": null, "title": "Where can I access Claude?", "updated_at": "2026-03-16T21:16:16Z", "url": "https://support.claude.com/en/articles/8461763-where-can-i-access-claude" }, { "article_id": "8114494", "collection_id": "9811058", "section": "Get started with Claude", "section_path": [ "Get started with Claude" ], "summary": null, "title": "How up-to-date is Claude's training data?", "updated_at": "2026-10-07T15:58:17Z", "url": "https://support.claude.com/en/articles/8114494-how-up-to-date-is-claude-s-training-data" }, { "article_id": "8114487", "collection_id": "9811058", "section": "Get started with Claude", "section_path": [ "Get started with Claude" ], "summary": null, "title": "What interfaces can I use to access Claude?", "updated_at": "2026-08-06T22:37:34Z", "url": "https://support.claude.com/en/articles/8114487-what-interfaces-can-i-use-to-access-claude" }, { "article_id": "8287232", "collection_id": "9811058", "section": "Get started with Claude", "section_path": [ "Get started with Claude" ], "summary": null, "title": "Verify your phone number", "updated_at": "2026-08-17T22:20:20Z", "url": "https://support.claude.com/en/articles/8287232-verify-your-phone-number" }, { "article_id": "12938627", "collection_id": "9811058", "section": "Get started with Claude", "section_path": [ "Get started with Claude" ], "summary": null, "title": "How to gift a Claude subscription", "updated_at": "2026-10-06T21:41:36Z", "url": "https://support.claude.com/en/articles/12938627-how-to-gift-a-claude-subscription" }, { "article_id": "12938695", "collection_id": "9811058", "section": "Get started with Claude", "section_path": [ "Get started with Claude" ], "summary": null, "title": "How to redeem a Claude gift subscription", "updated_at": "2026-03-16T21:00:16Z", "url": "https://support.claude.com/en/articles/12938695-how-to-redeem-a-claude-gift-subscription" }, { "article_id": "13189465", "collection_id": "9811145", "section": "Account management", "section_path": [ "Account management" ], "summary": null, "title": "Log in to your Claude account", "updated_at": "2026-10-15T00:04:53Z", "url": "https://support.claude.com/en/articles/13189465-log-in-to-your-claude-account" }, { "article_id": "9015913", "collection_id": "9811145", "section": "Account management", "section_path": [ "Account management" ], "summary": null, "title": "How to get support", "updated_at": "2026-10-08T22:29:35Z", "url": "https://support.claude.com/en/articles/9015913-how-to-get-support" }, { "article_id": "8452276", "collection_id": "9811145", "section": "Account management", "section_path": [ "Account management" ], "summary": null, "title": "How do I change the email address associated with my account?", "updated_at": "2026-03-16T21:15:07Z", "url": "https://support.claude.com/en/articles/8452276-how-do-i-change-the-email-address-associated-with-my-account" }, { "article_id": "8325621", "collection_id": "9811145", "section": "Account management", "section_path": [ "Account management" ], "summary": null, "title": "I would like to input sensitive data into my chats with Claude. Who can view my conversations?", "updated_at": "2026-05-22T20:31:48Z", "url": "https://support.claude.com/en/articles/8325621-i-would-like-to-input-sensitive-data-into-my-chats-with-claude-who-can-view-my-conversations" }, { "article_id": "10310342", "collection_id": "9811145", "section": "Account management", "section_path": [ "Account management" ], "summary": null, "title": "How do I log out of all active sessions?", "updated_at": "2026-08-06T21:55:46Z", "url": "https://support.claude.com/en/articles/10310342-how-do-i-log-out-of-all-active-sessions" }, { "article_id": "9450526", "collection_id": "9811145", "section": "Account management", "section_path": [ "Account management" ], "summary": null, "title": "Export your Claude data", "updated_at": "2026-10-14T18:36:49Z", "url": "https://support.claude.com/en/articles/9450526-export-your-claude-data" }, { "article_id": "9028421", "collection_id": "9811145", "section": "Account management", "section_path": [ "Account management" ], "summary": null, "title": "Delete your Claude account", "updated_at": "2026-08-19T22:54:44Z", "url": "https://support.claude.com/en/articles/9028421-delete-your-claude-account" }, { "article_id": "11107691", "collection_id": "9811145", "section": "Account management", "section_path": [ "Account management" ], "summary": null, "title": "Why is a coupon or promotion not available for my account?", "updated_at": "2026-03-16T20:44:02Z", "url": "https://support.claude.com/en/articles/11107691-why-is-a-coupon-or-promotion-not-available-for-my-account" }, { "article_id": "13124001", "collection_id": "9811145", "section": "Account management", "section_path": [ "Account management" ], "summary": null, "title": "Managing your active sessions", "updated_at": "2026-03-16T21:21:40Z", "url": "https://support.claude.com/en/articles/13124001-managing-your-active-sessions" }, { "article_id": "12997130", "collection_id": "9811145", "section": "Account management", "section_path": [ "Account management" ], "summary": null, "title": "Understanding your billing address and tax calculation", "updated_at": "2026-08-06T22:24:11Z", "url": "https://support.claude.com/en/articles/12997130-understanding-your-billing-address-and-tax-calculation" }, { "article_id": "14051822", "collection_id": "9811145", "section": "Account management", "section_path": [ "Account management" ], "summary": null, "title": "Notice regarding consumption tax (JCT) for Japanese customers", "updated_at": "2026-03-16T20:27:42Z", "url": "https://support.claude.com/en/articles/14051822-notice-regarding-consumption-tax-jct-for-japanese-customers" } ], "collection": { "article_count": 85, "breadcrumbs": [], "collection_id": "4078531", "description": "Get started with Claude across everyday conversations, projects, and files.", "name": "Claude", "slug": "claude", "url": "https://support.claude.com/en/collections/4078531-claude" }, "count": 20, "locale": "en", "next_offset": 20, "observed_at_ms": 1792694082328, "query": { "limit": 20, "offset": 0 }, "source_url": "https://support.claude.com/en/collections/4078531-claude.json", "subcollections": [ { "article_count": 8, "collection_id": "9811058", "description": null, "name": "Get started with Claude", "parent_collection_id": "4078531", "slug": "get-started-with-claude", "url": "https://support.claude.com/en/collections/9811058-get-started-with-claude" }, { "article_count": 14, "collection_id": "9811145", "description": null, "name": "Account management", "parent_collection_id": "4078531", "slug": "account-management", "url": "https://support.claude.com/en/collections/9811145-account-management" }, { "article_count": 11, "collection_id": "18031977", "description": null, "name": "Conversation management", "parent_collection_id": "4078531", "slug": "conversation-management", "url": "https://support.claude.com/en/collections/18031977-conversation-management" }, { "article_count": 36, "collection_id": "18031719", "description": null, "name": "Features and capabilities", "parent_collection_id": "4078531", "slug": "features-and-capabilities", "url": "https://support.claude.com/en/collections/18031719-features-and-capabilities" }, { "article_count": 5, "collection_id": "18031818", "description": null, "name": "Personalization and settings", "parent_collection_id": "4078531", "slug": "personalization-and-settings", "url": "https://support.claude.com/en/collections/18031818-personalization-and-settings" }, { "article_count": 4, "collection_id": "18032037", "description": null, "name": "Troubleshooting", "parent_collection_id": "4078531", "slug": "troubleshooting", "url": "https://support.claude.com/en/collections/18032037-troubleshooting" }, { "article_count": 6, "collection_id": "18031876", "description": null, "name": "Usage and limits", "parent_collection_id": "4078531", "slug": "usage-and-limits", "url": "https://support.claude.com/en/collections/18031876-usage-and-limits" } ], "total_count": 85 } ``` ### List collections - Capability: `help-center/list_collections` - Description: The Claude Help Center's top-level collections (GET /{locale}/home.json, the home page's JSON twin) with id, name, description, article count and URL. - Instructions: To see how the Claude Help Center is organized (Claude, Pro and Max plans, Team and Enterprise, Claude Code, API and Console, privacy and legal, and so on) and to get a `collection_id` for list_articles or search_articles. - Cost: 5 credits per call - Capability file: [List collections](https://firecrawl.dev/alexandria/agents/providers/support-claude-com/help-center/list_collections) Accepted options: - `locale` (string): Help center locale as it appears in URLs. Defaults to `en`. Example: `en` Response schema example: ```json { "collections": [ { "article_count": 85, "collection_id": "4078531", "description": "Get started with Claude across everyday conversations, projects, and files.", "name": "Claude", "slug": "claude", "url": "https://support.claude.com/en/collections/4078531-claude" }, { "article_count": 15, "collection_id": "5953830", "description": "Compare paid plans, manage your subscription, and understand usage limits.", "name": "Pro and Max plans", "slug": "pro-and-max-plans", "url": "https://support.claude.com/en/collections/5953830-pro-and-max-plans" }, { "article_count": 76, "collection_id": "9387370", "description": "Set up your workspace, add seats, and administer Claude across your organization.", "name": "Team and Enterprise plans", "slug": "team-and-enterprise-plans", "url": "https://support.claude.com/en/collections/9387370-team-and-enterprise-plans" }, { "article_count": 15, "collection_id": "17270717", "description": "Configure single sign-on, provisioning, and directory sync for your team.", "name": "Identity management (SSO, JIT, SCIM)", "slug": "identity-management-sso-jit-scim", "url": "https://support.claude.com/en/collections/17270717-identity-management-sso-jit-scim" }, { "article_count": 14, "collection_id": "19667525", "description": "Collaborate with Claude on shared workspaces and long-running tasks.", "name": "Claude Cowork", "slug": "claude-cowork", "url": "https://support.claude.com/en/collections/19667525-claude-cowork" }, { "article_count": 20, "collection_id": "14445694", "description": "Use Claude in your terminal to write, review, and ship code.", "name": "Claude Code", "slug": "claude-code", "url": "https://support.claude.com/en/collections/14445694-claude-code" }, { "article_count": 9, "collection_id": "16163169", "description": "Install and use the Claude desktop app on macOS and Windows.", "name": "Claude Desktop", "slug": "claude-desktop", "url": "https://support.claude.com/en/collections/16163169-claude-desktop" }, { "article_count": 15, "collection_id": "9387080", "description": "Take Claude with you on iOS and Android.", "name": "Claude Mobile apps", "slug": "claude-mobile-apps", "url": "https://support.claude.com/en/collections/9387080-claude-mobile-apps" }, { "article_count": 41, "collection_id": "5370014", "description": "Build with the Claude API and manage keys, usage, and billing in the Console.", "name": "Claude API and Console", "slug": "claude-api-and-console", "url": "https://support.claude.com/en/collections/5370014-claude-api-and-console" }, { "article_count": 16, "collection_id": "15399129", "description": "Connect Claude to the tools and data sources your team already uses.", "name": "Connectors", "slug": "connectors", "url": "https://support.claude.com/en/collections/15399129-connectors" }, { "article_count": 5, "collection_id": "18031491", "description": "Bring Claude into your browser to work alongside any page.", "name": "Claude in Chrome", "slug": "claude-in-chrome", "url": "https://support.claude.com/en/collections/18031491-claude-in-chrome" }, { "article_count": 4, "collection_id": "12630177", "description": "Bring Claude to campus for students, faculty, and researchers.", "name": "Claude for Education", "slug": "claude-for-education", "url": "https://support.claude.com/en/collections/12630177-claude-for-education" }, { "article_count": 25, "collection_id": "4078534", "description": "How we handle your data, plus terms, policies, and compliance.", "name": "Privacy and legal", "slug": "privacy-and-legal", "url": "https://support.claude.com/en/collections/4078534-privacy-and-legal" }, { "article_count": 18, "collection_id": "4078535", "description": "How Claude is built to be helpful, harmless, and honest.", "name": "Safeguards", "slug": "safeguards", "url": "https://support.claude.com/en/collections/4078535-safeguards" }, { "article_count": 6, "collection_id": "4078537", "description": "Run Claude models through Amazon Bedrock.", "name": "Amazon Bedrock", "slug": "amazon-bedrock", "url": "https://support.claude.com/en/collections/4078537-amazon-bedrock" } ], "count": 15, "locale": "en", "observed_at_ms": 1792694082328, "source_url": "https://support.claude.com/en/home.json" } ``` ### Release notes - Capability: `help-center/release_notes` - Description: The Claude Release Notes article (support.claude.com article 12138966, covering Claude apps, plans, Claude Code, Cowork, connectors and models) parsed into dated entries, newest first: ISO date, the published day heading, the entry headline, the Markdown body and the day's anchor URL. Filter by `since`/`until` (inclusive ISO dates), `q` (headline and body) and `product` (headline, e.g. `Claude Code`, `Cowork`, `Max`); paginated with `limit`/`offset`. Any of the 12 locales. - Instructions: To answer what changed in Claude and when: new features, model launches and plan changes since a date, or the latest release notes. Prefer this over reading the whole release notes page with get_article. - Cost: 5 credits per call - Capability file: [Release notes](https://firecrawl.dev/alexandria/agents/providers/support-claude-com/help-center/release_notes) Accepted options: - `limit` (number): Defaults to 20. Example: `10` - `locale` (string): Locale to read. Defaults to the locale in `url`, else `en`. Example: `en` - `offset` (number): Defaults to 0. Example: `10` - `product` (string): Case-insensitive text matched against the headline, e.g. `Claude Code` or `Opus`. Example: `Claude Code` - `q` (string): Case-insensitive text matched against headline and body. Example: `` - `since` (string): Only entries on or after this date, e.g. `2026-09-01`. Pattern: ^[0-9]{4}-[0-9]{2}-[0-9]{2}$. Example: `2026-09-01` - `until` (string): Only entries on or before this date. Pattern: ^[0-9]{4}-[0-9]{2}-[0-9]{2}$. Example: `` - `url` (string): Optionally the pasted Release Notes URL; its locale is used. Pattern: ^https?://. Example: `` Response schema example: ```json { "count": 8, "entries": [ { "anchor": "h_2ca93eb100", "content": "We just launched Claude Sonnet 5.5, the second model in our Claude 5.5 family. Sonnet 5.5 is a faster, lower-cost complement to Claude Opus 5.5. For more information, see our blog post: **[Introducing Claude Sonnet 5.5](https://www.anthropic.com/claude-sonnet-5-5)**.", "date": "2026-09-28", "date_label": "September 28, 2026", "title": "Claude Sonnet 5.5 launch", "url": "https://support.claude.com/en/articles/12138966-release-notes#h_2ca93eb100" }, { "anchor": "h_83e7e1a987", "content": "You can now submit plugins to the Claude directory through a new developer portal, track them through review, and see usage analytics once they’re live. For more information, see our blog post: **[Build plugins for Claude](https://claude.com/blog/build-plugins-for-claude)**.", "date": "2026-09-25", "date_label": "September 25, 2026", "title": "Build plugins for Claude", "url": "https://support.claude.com/en/articles/12138966-release-notes#h_83e7e1a987" }, { "anchor": "h_1ff986cf68", "content": "We just launched Claude Opus 5.5, the first model in our new Claude 5.5 family. It performs at the level of Claude Fable 5.1 on most work and costs 40% less to run than Opus 5. For more information, see our blog post: **[Introducing Claude Opus 5.5](https://www.anthropic.com/claude-opus-5-5)**.", "date": "2026-09-22", "date_label": "September 22, 2026", "title": "Claude Opus 5.5 launch", "url": "https://support.claude.com/en/articles/12138966-release-notes#h_1ff986cf68" }, { "anchor": "h_92ef318884", "content": "We're rolling out a new Claude experience that makes everything Claude Cowork does available from any conversation. Ask a quick question or hand Claude a bigger task, like a report, spreadsheet, or presentation, without choosing a mode first. Your chats, Cowork tasks, projects, connectors, and skills carry over. The new experience is rolling out gradually to Pro and Max plans on web, desktop, and mobile. Learn more in **[Claude Cowork and chat are one Claude](https://support.claude.com/en/articles/16761823)**.", "date": "2026-09-16", "date_label": "September 16, 2026", "title": "Claude Cowork comes to every conversation", "url": "https://support.claude.com/en/articles/12138966-release-notes#h_92ef318884" }, { "anchor": "h_92ef318884", "content": "You can now ask for a design, deck, or document in any conversation with Claude, including in Claude Code and the **Artifacts** tab, and edit it with Claude or directly as you work. Claude Design works inside your conversations with all of its features, including on-canvas editing and importing your design system. Claude Slides gives presentations their own starting point, and Claude Docs is a new way to write living documents with Claude and your team. Artifacts, including Claude Design, Claude Slides, and Claude Docs, are available on every plan, including Free. On Enterprise plans, Claude Design, Claude Slides, and Claude Docs are in beta and off by default until an owner turns them on. Learn more in **[What are artifacts and how do I use them?](https://support.claude.com/en/articles/17153992)** and **[Get started with Claude Docs](https://support.claude.com/en/articles/16923645)**.", "date": "2026-09-16", "date_label": "September 16, 2026", "title": "Create designs, decks, and docs in any conversation", "url": "https://support.claude.com/en/articles/12138966-release-notes#h_92ef318884" }, { "anchor": "h_ac849f55be", "content": "We've launched Salesforce in Claude, a plugin that brings a seller’s accounts, opportunities, and pipeline into Claude with 37 pre-built sales skills. Prep a call, review a deal, create a pipeline dashboard, and send your forecast all from Claude. It’s now available in beta on all paid plans for organizations Salesforce approves through its beta sign-up. For more information, see our blog post: **[Bringing Salesforce into Claude](https://claude.com/blog/salesforce-in-claude)**.", "date": "2026-09-15", "date_label": "September 15, 2026", "title": "Launching Salesforce in Claude (beta)", "url": "https://support.claude.com/en/articles/12138966-release-notes#h_ac849f55be" }, { "anchor": "h_431d85b345", "content": "We’ve launched smart reports, which analyze how a team uses Claude and report on the work getting done, what it costs, where sessions run into friction, and which repeated patterns are worth packaging as shared skills. Smart reports are available in beta on Claude Enterprise plans. Learn more in **[Get started with smart reports](https://support.claude.com/en/articles/16893491-get-started-with-smart-reports)**.", "date": "2026-09-10", "date_label": "September 10, 2026", "title": "Smart reports (beta)", "url": "https://support.claude.com/en/articles/12138966-release-notes#h_431d85b345" }, { "anchor": "h_5988563685", "content": "We just launched Claude Fable 5.1 and Claude Mythos 5.1, the world’s most advanced models for coding and knowledge work. For more information, see our blog post: **[Claude Fable 5.1 and Mythos 5.1](https://www.anthropic.com/claude-fable-and-mythos-5-1)**.", "date": "2026-09-01", "date_label": "September 1, 2026", "title": "Claude Fable 5.1 and Claude Mythos 5.1 launch", "url": "https://support.claude.com/en/articles/12138966-release-notes#h_5988563685" } ], "locale": "en", "next_offset": null, "observed_at_ms": 1792695966890, "query": { "limit": 20, "offset": 0, "product": null, "q": null, "since": "2026-09-01", "until": "2026-09-30" }, "source_url": "https://support.claude.com/en/articles/12138966-release-notes.md", "title": "Release notes", "total_count": 8, "updated_at": "2026-10-21T19:11:00Z", "url": "https://support.claude.com/en/articles/12138966-release-notes" } ``` ### Search articles - Capability: `help-center/search_articles` - Description: Search Claude Help Center articles about Claude plans (Free, Pro, Max, Team, Enterprise), pricing and billing, usage limits and usage credits, accounts, connectors, Claude Code, Cowork and the API Console, through the help center's own search endpoint (GET /{locale}/search.json, the call the search page makes). Returns the top hits in Intercom's order with article id, title, a summary built from the matched passages, URL and last-updated time, plus per-collection hit counts. Intercom answers at most 10 hits per query and offers no further pages; narrow with `collection_id` (from list_collections or `collection_facets`). - Instructions: To find the Claude Help Center article that answers a question about Claude plans and what they include, billing, seats, promotional or API credits, usage and length limits, rate limits, SSO and SCIM, privacy, Claude Code, Cowork, connectors or the API Console. Pass a hit's `url` or `article_id` to get_article. - Cost: 5 credits per call - Capability file: [Search articles](https://firecrawl.dev/alexandria/agents/providers/support-claude-com/help-center/search_articles) Accepted options: - `collection_id` (string): Only hits inside this collection (and its subcollections), e.g. `5370014` for Claude API and Console. Pattern: ^[0-9]{1,20}$. Example: `5370014` - `limit` (number): Maximum hits, 1-10. Defaults to 10. Example: `10` - `locale` (string): Help center locale as it appears in URLs. Defaults to `en`. Example: `en` - `query` (string, required): Search text, e.g. `usage limits`. Example: `usage limits` Response schema example: ```json { "collection_facets": [ { "collection_id": "9387370", "count": 55 }, { "collection_id": "4078531", "count": 50 }, { "collection_id": "5370014", "count": 20 }, { "collection_id": "14445694", "count": 15 }, { "collection_id": "4078535", "count": 13 }, { "collection_id": "4078534", "count": 12 }, { "collection_id": "15399129", "count": 10 }, { "collection_id": "19667525", "count": 9 }, { "collection_id": "5953830", "count": 9 }, { "collection_id": "18031491", "count": 5 }, { "collection_id": "9387080", "count": 5 }, { "collection_id": "17270717", "count": 3 }, { "collection_id": "12630177", "count": 2 }, { "collection_id": "16163169", "count": 1 }, { "collection_id": "4078537", "count": 1 } ], "collection_id": null, "count": 10, "locale": "en", "observed_at_ms": 1792694082327, "query": "usage limits", "results": [ { "article_id": "14552983", "path": "/en/articles/14552983-models-usage-and-limits-in-claude-code", "rank": 1, "summary": "their context and usage limits… How usage is metered… Five habits that stretch your usage furthest", "title": "Models, usage, and limits in Claude Code", "updated_at": "2026-09-22T16:28:40Z", "url": "https://support.claude.com/en/articles/14552983-models-usage-and-limits-in-claude-code" }, { "article_id": "9797557", "path": "/en/articles/9797557-usage-limit-best-practices", "rank": 2, "summary": "to view progress bars showing how much of your five-hour session and weekly usage limits you’ve consumed… The Plan usage limits section at the top shows your progress towards both your session limit and weekly… Weekly limits: Check when your plan’s weekly usage limit resets, for all models, and for Fable (if included", "title": "Usage limit best practices", "updated_at": "2026-09-22T18:08:37Z", "url": "https://support.claude.com/en/articles/9797557-usage-limit-best-practices" }, { "article_id": "11647753", "path": "/en/articles/11647753-how-do-usage-and-length-limits-work", "rank": 3, "summary": "usage limits and length limits… Paid plans have two types of usage limits: a session limit that resets every five hours, and weekly limits… Usage limits are about quantity over time, while length limits are about the depth and complexity of", "title": "How do usage and length limits work?", "updated_at": "2026-10-13T22:08:15Z", "url": "https://support.claude.com/en/articles/11647753-how-do-usage-and-length-limits-work" }, { "article_id": "12293051", "path": "/en/articles/12293051-use-claude-in-xcode", "rank": 4, "summary": "Usage limits… Your Claude usage limits are shared across all platforms, so your chats with Claude and coding work in… usage limits", "title": "Use Claude in Xcode", "updated_at": "2026-05-19T19:25:19Z", "url": "https://support.claude.com/en/articles/12293051-use-claude-in-xcode" }, { "article_id": "11049741", "path": "/en/articles/11049741-what-is-the-max-plan", "rank": 5, "summary": "For more information about usage and length limits, refer to Understanding usage and length limits… Does the Max plan have any usage limits?… In addition to providing higher usage limits than the Pro plan, Max plan subscribers will also receive", "title": "What is the Max plan?", "updated_at": "2026-10-13T17:52:14Z", "url": "https://support.claude.com/en/articles/11049741-what-is-the-max-plan" }, { "article_id": "12429409", "path": "/en/articles/12429409-manage-usage-credits-for-paid-claude-plans", "rank": 6, "summary": "Yes, the usage dashboard clearly distinguishes between your included plan usage limits and any usage… using Claude after reaching their included usage limits… How quickly do my regular usage limits reset?", "title": "Manage usage credits for paid Claude plans", "updated_at": "2026-10-08T20:13:20Z", "url": "https://support.claude.com/en/articles/12429409-manage-usage-credits-for-paid-claude-plans" }, { "article_id": "12005970", "path": "/en/articles/12005970-manage-usage-credits-for-team-and-seat-based-enterprise-plans", "rank": 7, "summary": "For details on how usage and spend limits work on usage-based plans, see How am I billed for my Enterprise… working with Claude, Cowork, and Claude Code after reaching their included usage limits… The Usage and spend limits section will show the current limit (if any) or Unlimited", "title": "Manage usage credits for Team and seat-based Enterprise plans", "updated_at": "2026-09-04T20:24:21Z", "url": "https://support.claude.com/en/articles/12005970-manage-usage-credits-for-team-and-seat-based-enterprise-plans" }, { "article_id": "15424964", "path": "/en/articles/15424964-claude-fable-models-on-your-plan", "rank": 8, "summary": "limits, and you can use up to 50% of your weekly usage limits on Fable models at no extra cost… model to stay within your plan's usage limits… credits rather than your plan's usage limits", "title": "Claude Fable models on your plan", "updated_at": "2026-09-02T15:23:46Z", "url": "https://support.claude.com/en/articles/15424964-claude-fable-models-on-your-plan" }, { "article_id": "9266767", "path": "/en/articles/9266767-what-is-the-team-plan", "rank": 9, "summary": "Do Team plans have any usage limits?… Do usage limits apply across the team or to individual members?… Usage limits can't be transferred or shared between team members", "title": "What is the Team plan?", "updated_at": "2026-10-16T16:00:51Z", "url": "https://support.claude.com/en/articles/9266767-what-is-the-team-plan" }, { "article_id": "8325606", "path": "/en/articles/8325606-what-is-the-pro-plan", "rank": 10, "summary": "For more information about usage and length limits, refer to Understanding usage and length limits… Does the Pro plan have any usage limits?… How do I increase my Pro plan usage limits?", "title": "What is the Pro plan?", "updated_at": "2026-10-22T16:44:23Z", "url": "https://support.claude.com/en/articles/8325606-what-is-the-pro-plan" } ], "source_url": "https://support.claude.com/en/search.json?q=usage+limits" } ```